Success Stories

The Challenge: AquaCare was managing 45 residential and condo pools across Singapore using paper-based work orders, WhatsApp coordination, and manual NEA report generation. Their 8-person team spent 3+ hours daily on admin tasks, and missed two NEA compliance deadlines in 2024.

The Solution: PMOS deployment with digital work orders, OneMap-based technician tracking, QR-code check-ins at each pool, and automated NEA compliance report generation. Full rollout in 2 weeks with on-site training.

The Challenge: Riviera Condominium (540 units, 3 pools including a children’s pool) received 47 pool-related complaints at their 2024 AGM. The MCST council had zero visibility into maintenance activities — relying on monthly PDF reports from their pool vendor that arrived late and lacked detail.

The Solution: PMOS Owner and Manage portals deployed for the MCST council, providing real-time dashboards showing water quality readings, maintenance schedules, technician visit logs, and chemical usage — all accessible via browser. Residents received automated notifications for scheduled maintenance.

The Challenge: PoolPro SG had 60 pools and 3 admin staff processing work orders, scheduling, invoicing, and compliance documentation. Growth stalled because every new pool contract required more administrative overhead — they estimated needing 2 more admin hires to handle 80+ pools.

The Solution: Full PMOS ecosystem deployment: Pro portal for management, Tech app for 18 field technicians, automated scheduling with route optimisation via OneMap, digital work orders with photo evidence, auto-generated compliance reports, and PMOS Market integration for equipment procurement.